Service & Support

Our Service Promise

Downtime costs you money. We take that seriously. ACS service means real response, real parts, and real people who know your machine.

Service Mission

Service Mission: Main Line: 1-205-985-8801 | International Number: 1-800-752-1056

At Advance Machinery, Inc our ACS Service Department is committed to delivering fast, dependable, and knowledgeable support that keeps our customers operating at peak performance. We strive to build lasting partnership through responsive communications and our dedication to minimalizing downtime.*Remove average response time completely

service@advancecutting.com

Advance Machinery offers Industry leading Plasma Consumables, Fiber Laser Consumables, Press Brake & Shear Tooling and Ironworker Punches.

For Fiber Laser & Plasma Consumables Contact: parts@advancecutting.com

For Press Brake, Shear & Ironworker Tooling Contact your local Sales Rep

Parts Inventory
In-Stock
Common wear parts on hand
Coverage
Southeast US
Contact Our Team

Reach the right person, fast

Service Department

Machine Service

service@advancecutting.com 205-985-8801

For field service calls, machine troubleshooting, and warranty claims. Include your machine serial number and a brief description of the issue.

Parts Department

Parts & Consumables

parts@advancecutting.com 205-985-8801

For replacement parts, consumables, and component ordering. Please have your machine model and serial number ready to ensure correct parts.

What to Expect

Our service process

STEP 01
Contact Us
Call or email with your machine model, serial number, and issue description. We route immediately to the right technician.
STEP 02
Remote Diagnosis
Many issues can be resolved over the phone or via remote access to the machine controller. We try remote first to get you running faster.
STEP 03
Parts Dispatched
If parts are needed and in stock, they ship same-day or next morning. We confirm tracking so you know exactly when to expect them.
STEP 04
Field Service If Needed
When a site visit is required, we schedule and confirm quickly. Our technicians arrive prepared with common components and diagnostic tools.
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peddi swing photo
img 9922
img 5141
img 3081
img 2246
img 0571
img 0037
img 8320
img 9024